The benefits of cloud-based audiovisual management
The events of the past few years have accelerated the business adoption of cloud technologies and services, with tasks such as virtual machines, storage, directories, databases, email and video conferencing. now commonly running on cloud-based platforms that simplify internal IT management. .
Although the platforms for these tasks are largely operated by large third-party technology companies, all of the related physical components on-premises, such as servers, PCs, network equipment, storage and telephony systems, require always active management and daily maintenance by IT staff.
At the same time, audiovisual technologies, and videoconferencing in particular, have become increasingly vital for day-to-day operations. These converging trends present a new opportunity for IT integrators to sell and install cloud-based AV hardware and support software that help IT staff work smarter and deliver robust support without requiring physical access. .
Listen to: My TechDecisions Podcast Episode 115: The flexibility of remote working and videoconferencing
Cloud-based remote AV network management software enables users to monitor, control and audit audio and video products and services from any location in the world. As the reach of the cloud service extends beyond national borders all over the world, its use greatly increases the market space of an integrator.
Cloud-based AV software solutions also provide instant and remote interactivity between AV / IT integrators and their customers, which dynamically adjusts the customer experience and makes them co-participants in problem solving and delivery. communication solutions.
Fewer physical site visits
The effect of the COVID-19 pandemic has pushed more people than ever to work remotely. This makes the technology that enables workers to do it, like cloud services, of greater utility and importance.
The cloud-based remote network management software enables integrators to become aware of issues within the AV / IT system from anywhere in the world and can provide instant analysis of each issue via e-mail alerts. email and SMS, dashboard summary information and a list and details of targeted devices.
In addition, it also gives an IT manager the ability to remotely resolve any issues that arise. Using cloud-based software, routine tasks such as firmware updates, reboots, configuration adjustments and security enhancements can be performed from miles away, which results in a potentially significant decrease in physical site visits.
Reduce operating costs
The cloud brings overall efficiency, fewer physical site visits, and (perhaps most importantly) cost savings for IT managers and AV integrators.
The fact that you only need the internet to connect cloud-based remote network management software to a computer and audiovisual system allows a cloud service to be available everywhere: including work, home and business. mobile devices, anytime.
This dramatically reduces transaction / travel costs for AV / IT professionals who need to go back and forth to multiple physical locations. In addition, Universal Internet Technology Standards provide a common, inexpensive, global foundation for AV / IT integration companies, thereby reducing the costs of market entry.
The density of information at your fingertips provided by a cloud-based remote network management solution also reduces information costs and improves quality of service. The processing, storage and communication of information becomes automatic via the cloud rather than manual, which significantly reduces expenses. This autonomy also considerably improves the timeliness, accuracy and timeliness of information.
In addition, by using a cloud service, an integration company does not have to worry about hardware and software costs, many technical aspects of setting up and maintaining a public web server, telecommunications links and staffing requirements required.
How to implement the cloud in AV / IT integration
The implementation of the cloud in the IT space is entirely dependent on the level of use or role assigned, site requirements, software and installation support, and the degree of customization desired.
For example, IT professionals who want cloud software to simply assume a read-only supervisory role simply need information about the operation of the computer, an email address, and details of the computer. use of the website browser. On the other hand, an AV management / support role for cloud software would only require a certain level of understanding of AV device configuration, network connectivity, and subnets.
That said, when using cloud-based software for IT administration, hardware, cooperation, and help is required from the IT staff at the site.
The requirements of the IT staff vary depending on the actions one wishes to manage through the cloud management software. IT assistance on cloud management software implementation may include:
- Skills in configuration and maintenance of computers or virtual servers.
- User / password management coupled with LDAP directory services.
- Configuration, use and settings of the mail server.
- Server and network firewall checks, computer virus detection, and other device security precautions, as some IT staff may require some degree of virus protection for servers on their networks.
- Understanding of network technologies such as FTP, TCP, UDP, DHCP.
- Network configuration and maintenance
The future of the AV / IT cloud
The convergence of cloud-managed AV and IT services has been on the horizon for many years, but policymakers have remained hesitant to invest in new systems until cloud technology is more widely accepted and supported. .
With the Covid-19 pandemic pushing millions of office workers to work remotely over the past two years, there is now a spotlight on the need for powerful and reliable cloud solutions that ensure virtual collaboration experiences. always excellent.
The operation and maintenance of these cloud-based solutions is inevitably the responsibility of IT staff, with on-premises AV equipment and cloud software now being able to be managed remotely. This presents a new opportunity for integrators to sell the latest solutions to customers looking to simplify AV maintenance and stay ahead of evolving cultures and office demands.
Those who do not embrace cloud-based remote management run the risk of becoming obsolete as other integrators leverage new technologies to provide the latest features and benefits, such as rapid problem resolution and cost savings. long term for customers of all sizes.
For AV / IT professionals and businesses focused on the future, the transition to the cloud is underway.