Disadvantage of unsubscribing; fake PNM cuts heat up

Spam emails are annoying, so the “unsubscribe” button that’s usually at the bottom can be your best friend. The same goes for the “delete” button.

But unsubscribing isn’t always the wisest move. This is because when you do, you are letting an unscrupulous sender know that your email is live, which could expose you to even more unwanted stuff.

You can safely unsubscribe when you know the sender is legitimate. This may be a company you have done business with before or an organization you belonged to. Be sure to hover over the sender address to confirm authenticity.

For any questionable unsolicited messages that clog your inbox, use the tool offered by your email provider to mark the sender as junk or spam. This should put any future mail from that sender in the junk folder.

To find out how, search for: “the name of your email provider” plus “how to unsubscribe from unwanted emails”.

You can also usually block specific email addresses or domains – the part of the address after the @ sign.

Either way, technology isn’t perfect, so check your spam folder regularly to make sure you don’t miss any legitimate emails.

Here are some other tips from the Federal Trade Commission:

• Avoid listing your email address on social media sites or online member directories. “Spammers scan websites to harvest email addresses,” the FTC says. If a website asks for this information, pause and decide first if you want to share it. Some sites share or sell email addresses. You can consult the privacy policy, although it is not always easy to know how the information is used.

• Forward unwanted or misleading messages to your email provider.

• Also forward unwanted messages to the sender’s email provider, if you know which company it is. Include the entire spam email and clearly state that you are complaining about spam. “Most webmail providers and ISPs (Internet Service Providers) want to cut off spammers who abuse their systems.”

CALL PNM ABOUT DISCONNECTION: It’s like clockwork. With the intense summer heat, PNM imposters try to scare customers into paying them money.

The utility says it receives reports of fake power outage threats, in which the perpetrators use a fake PNM caller ID name on their phone number to get you to answer. If you’re not home, they leave fake callback numbers.

The basic downside is that you are behind on your bill and your service will be disconnected unless you pay with a prepaid gift card or through an online digital payment service. You have to do it within the hour, callers say. For an extra dose of urgency, they might tell you that a technician is already on the way to disconnect you.

The common amount requested is $200 to $500 for residential customers and more than $1,000 for business customers, PNM says. The largest number of targets are in Albuquerque, Santa Fe and Ruidoso.

“Scam reports show customers deviated from their best judgment, reacted in fear and ignored red flags of the scam, explaining that they were afraid of being without power during the heat of the summer”, indicates a PNM alert.

The utility wants customers to know that it does not cut power on weekends or holidays, you will receive written notice of any cuts and you can check directly with PNM for any disconnect notices. Text #bal to 78766 for balance information or call (888) 342-5766 to use the automated system.


Contact Ellen Marks at [email protected] or (505) 823-3805 if you know what looks like a scam. To report a scam to law enforcement, contact the New Mexico Division of Consumer Protection toll-free at 1 (844) 255-9210, prompt 5. Complaints may be filed electronically at nmag.gov/file-a-complaint.aspX.

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